Learn More About the Train | Emergency Situation Tips | Business Class | Coach Class |

If any irregular situations occur during the trip, all passengers shall wait for train staff instructions (driver, assistants, stewardess) and mind the following indications:

• Keep calm
• Do no t stand up
• Always remain in your seat
• Keep aisles and access doors clear
• In case of traveling with minors, keep them seated by your side at all times

Our staff is trained to face emergency situations. They will inform through megaphones and personally regarding the detention time estimates, characteristics of the emergency situation, procedures to follow, among others.

In case railway traffic is completely interrupted, and that waiting times are prolonged, the company has the ability of coordinating alternate transportation for clients.

IN CASE OF A POWER OUTAGE OR EMERGENCY SITUATIONS, THE ESTIMATED AVERAGE WAITING TIME FOR PASSENGERS IS 2 HOURS

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